CANCELLATION AND REFUND POLICY
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
All Web Design / Web Development / Mobile Application Development / Sofware Developemnt / Search Engine Optimization / Digital Marketing / Hosting Services/ Maintenance of a website are carried out and accepted after total analysis and creation of a complete scope document, in order to ensure that our teams have full understanding of the work needed to be done, eliminating possibilities of any project cancellation / reversal / dispute.
- Domain Name Registration Services : Once you purchase your Domain Name, you are its owner and it cannot be "cancelled" until the duration of the domain term has expired. Domain names are controlled worldwide by Internet Corporation for Assigned Names and Numbers (ICANN ) organization and we do not have any control over
- Cancellation of service renewals for on-going website promotion, website hosting or domain registration services must be made at least seven 7 business days prior to the end of the current service period.
- Payments for custom design projects / above services are made to us in increments by client is non-refundable. If a project is canceled or postponed, all charges paid are retained by Genius Technology and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
- Genius Technology also reserves the rights to cancel your account any time without any notice and refund.
We are willing to work with you and after getting confirmation from your side, we immediately take action on it and send your work in progress. Therefore, if you take your steps back after confirmation, so, the amount you have already paid is non-refundable. We interact with our clients and do our best to solve all their queries and start work after their approval, therefore, there is no provision for any kind of refund. We clearly mentioned that the paid amount is non-refundable in any circumstance.
- Genius Technology will refund you, in full, if a project has not started within 30 days of making payment.
- In the event that information has been incorrectly provided to us by you, Genius Technology does not offer any refunds or money back for services once work has commenced and/or has been completed.
- If you don’t want Genius Technology to start the project at all, you may ask for a full refund within 24 hours (only) of making payment. If the project has not commenced during this 24 hour period, Genius Technology will deduct any expenses, charges, and admin fees incurred and refund you accordingly.
- If you commence a monthly or yearly service with us and request the service to be canceled, you must notify Genius Technology at least 30 business days prior to the next billing period (“notice period”), or unless otherwise noted in your Contract or Service Agreement with us.
- Genius Technology does not offer any refunds for funds spent on search engines, for the services already delivered, or any other miscellaneous charges which are non-recoverable for Genius Technology, and refunding them causes any loss to Genius Technology.
- There are no refunds on dedicated servers, administrative fees, install fees for custom software, or domain name purchases.
- Taxes can't be refunded by us as they are deposited directly at the end of each month, however it might be possible to reclaim those directly from the government.
*All refunds and cancellation requests must be made in writing. Your request will not be considered valid unless or until you receive confirmation from our accounts department. The confirmation email given by our Accounts department will act as proof of the cancellation of service.
We strongly believe that our services will be beneficial to your business. We always strive to make your digital experience more enjoyable.
We reserve the right to modify any provisions of this Refund Policy without any notice.
To file a Refund Request, you will need to email us at : email@example.com